FREQUENTLY ASKED QUESTIONS
Tent
How do I set up the pop-up tent?
Just pop on the top of the tent once to transform the tent from flat to ready in seconds. Click HERE to visit our Instructions page and view the pop-up tent be assembled and packed down.
How many people does this fit?
Our beach tent fits 4 adults.
Will this protect me from the sun?
Yes! The tent roof is a UV 50+ material, and each tent comes with a fly cover that is UV 50+ and waterproof.
Can I easily carry the tent?
Yes. Our beach tent easily folds into a compact travel bag that you simply strap over your shoulder.
Can I use it in windy conditions?
The tent is designed for recreational use and not recommended for use in high winds.
Do you have a warranty?
Each Swished product comes with a 12 months warranty.
Do you have a return policy?
Yes, we have a 30 day return policy on all Swished products.
Shipping
How much does shipping cost and how long does it take?
Shipping is free! Delivery depends on your location, but we ask to allow 7-14 business days.
Can I cancel or change my order?
Sure, as long as our fulfilment team hasn't already shipped your order. If they have, please allow for your order to be delivered and leave it unopened, so they can provide you with a return shipping label.
What if I put in the wrong address?
If your order hasn’t been shipped yet, please email our team at support@swished.co.uk and they will make any amendments needed. If your order has been shipped out already, our team will work with you and the courier to have it redirected where possible.
How do I return or exchange my Swished item?
Email us at support@swished.co.uk and we will organise a return shipping label for you.
My package went missing. What should I do?
Email us at support@swished.co.uk and we will look into it for you.